Open Letter from the Minister: Royal Commission into Aged Care Quality and Safety

The Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP has written a letter to the aged care workforce about the Royal Commission into Aged Care Quality and Safety.

On 16 September 2018, Prime Minister Scott Morrison announced the Government's decision to establish a Royal Commission into the aged care sector.

The Government is seeking your feedback to develop the detailed Terms of Reference of the Royal Commission. Comments are open to members of the community, including residents and their families, aged care providers and aged care workers. Consultation is open until Tuesday 25 September 2018.

Please see the Minister’s letter  (104 KB) for your consideration and distribution to your staff and colleagues. 

Further information about the Royal Commission, including how to subscribe to receive updates, is available on the department’s website.

Message from the Outgoing Chair - Governance Group Positions for 2019 now open for nomination


Dear Members,
It has been a pleasure representing the North Metro Community Care Alliance as Chair, and previously Vice-Chair, during its initial development and rapid growth stages.  Our Alliance is now recognised as a leader in collaborative partnering, and is frequently referenced as a good practice model for regional alliances across Victoria.  Beginning with just 22 like-minded organisations committed to establishing a key coordinating point and issues management pathway in response to the aged care and disability reforms, we have now grown to seventy members in just two years, welcoming many diversity specific, not for profit and smaller organisations to our network.
The importance of The Alliance as a support and voice for North Metro providers and other stakeholders is clear.  Our forums and events are well attended with speakers and guests driven by the needs of our members.  Our recent Provider EXPO held in May was a resounding success, resulting in many new collaborative partnerships and increased communication and networking between providers and regional assessment teams.  We have established several new Communities of Practice, including the much anticipated My Aged Care Users Group working to support good practice and smooth referral pathways within the My Aged Care system.  In addition, we have expanded our reach with a well-resourced website and increased social media profile on YouTube, Facebook and LinkedIn, making it easier for our members to remain informed and connected.
These accomplishments have been achieved in part through the hard work, dedication and support of our current and past Governance Group members, and I extend my appreciation and gratitude to the time and effort put in to support the establishment and success of The Alliance, in particular that of Sam Sharp, our inaugural Chair.  Being part of this important partnership at the strategic level has been rewarding both personally and professionally at this significant time of reform and change. 

I strongly encourage each member organisation to consider nominating for a position on the Governance Group as we enter Phase 2 of the Victorian Sector Development and Change Management Framework towards 2020. 

Warmest Regards,
 Johanna Hayes

Please refer to the Nomination Form and Terms of Reference for further information. Not a member? Join Now.

Aged Care Regional, Rural and Remote Infrastructure Grants - Applications now open

In the 2018-2019 Budget, the Australian Government announced funding of $40 million for infrastructure investment in regional, rural and remote aged care.

The department is inviting applications from existing approved residential and home care providers in regional, rural and remote areas. Commonwealth Home Support Programme services will also be considered, where there is exceptional need.


Data Exchange National Roadshow - Register Now

The Roadshow kicks off next week on 12 September 2018 in Canberra then it will travel all around Australia. We still have places available in Canberra, Melbourne, Coffs Harbour, Bunbury, and Brisbane.

We have also opened up more sessions in Sydney, as well as Tamworth, Dubbo, Gold Coast, Caboolture, Townsville, Cairns, Hobart, Launceston, Ballarat, Bendigo and Albury.

The aim of the Roadshow is to improve organisations’ awareness of outcomes and the partnership approach, and build the valuable outcomes information they report into the Data Exchange. There will also be a session on the recent SCORE-related system enhancements for web-based portal users. 

You can register to attend the roadshow via the Find Training link on the Data Exchange home page.

Victorian Language Services Update

Those CHSP providers which have not previously utilised services through TIS are encouraged to register for access to TIS National services in order to facilitate transition to national arrangements. Further information over the coming year will be provided to CHSP providers regarding transitioning from Victorian Language Services Credit Line from 1 July 2019. There are no changes to access to Languageloop (formerly VITS) for providers delivering services under the Home and Community Care Program for Younger People (HACC-PYP).


Home care providers – Know your rights and obligations

If you provide goods and services to a consumer, in particular those with a Home Care Package, you need to make sure you are complying with the Competition and Consumer Act 2010, which includes the Australian Consumer Law. This is in addition to your responsibilities under the Aged Care Act 1997 and other relevant legislation.

There are some simple things you can do to make sure you are doing the right thing for your clients, and meeting your legal responsibilities. For example, you should:

  • always give clear, honest and complete information about your service to consumers, this includes information displayed on the My Aged Care website
  • give them time to make their decisions and ask for help if they need to
  • avoid pressuring consumers and adopting commission-based business models which might lead to pressure selling
  • make sure all the terms in your agreements are fair for all parties
  • provide a clear and easy dispute resolution process, this will benefit your business in the long run.

New resources

Information is available to help providers and consumers understand their rights and responsibilities. You can find these resources on the Australian Competition and Consumer Commission website.