- who uses My Aged Care
- their roles and responsibilities within the My Aged Care journey
- system and processes.
The department has also developed new fact sheets to help providers understand:
- the process for requesting a Support Plan Review
- the role of the assessment workforce in assigning priority level for service
Please note: requests may not be actioned if these guidelines are not followed appropriately.
All My Aged Care support materials are available on the department’s website.