Corrective actions to address home care package withdrawals

The Department of Health (DoH) has taken proactive steps to address instances where home care packages have been withdrawn in error, including:

  • recent enhancements to the My Aged Care system to prevent the withdrawal of packages
  • the allocation of additional staff to investigate and reinstate packages where appropriate.

CLICK to view the DoH communication in full.

Also, see  Summary of My Aged Care System Changes and Fact Sheet - Managing Home Care Packages