A number of improvements have been made to address concerns raised by providers about home care package withdrawals. These include:
- automatic re-assignment of packages where a client has entered care before their package take up deadline
- removal of the need to accept a referral in My Aged Care before submitting entry information - this can now be actioned in either order and packages will not be withdrawn
- providing additional information at the time of accepting a referral such as the service name and associated service ID to align with claims submitted to the Department of Human Services
- providing more administrative control for providers to manage the transfer of clients between their organisations, services and outlets to better support their operating structures.
The department is contacting providers who have had packages withdrawn to provide additional information on proactive steps being taken to resolve issues. Additional support and information will be developed as part of continuous improvements to My Aged Care.
Further information about these changes and other improvements to both the provider and assessor portals can be found in the Summary of Changes.