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Data Exchange re-opening and ‘Handshake solution’

The Data Exchange system will re-open from 1 March 2018 until 31 March 2018 for CHSP funded organisations only. This will give CHSP organisations the opportunity to correct and ensure the completeness of their data for the 1 July 2017 to 31 December 2017 reporting period.

In addition, a new data sharing feature, known as the ‘handshake solution’, is now available. This is a virtual agreement between lead organisations and their delivery partner(s) to allow sharing of data through the standard Data Exchange reports.


Consumers Advised to Register on nbn’s Medical Alarm Register

The rollout of the National Broadband Network (nbn) means some existing medical alarm devices may not be compatible. It is important that consumers speak to their provider to find out if their device or service will work on the network and what alternatives may be available.

It is also important to register with NBN Co Limited (nbn) for advice, if needed, on:

  • medical alarms (monitored and unmonitored)
  • autodiallers
  • emergency call buttons.

Consumers may register on nbn’s Medical Alarm Register by calling 1800 227 300 or by completing the online form.

Seeking your views – the Aged Care Workforce Strategy

A public consultation on the Aged Care Workforce Strategy is now open on the Consultation Hub.

The Minister for Aged Care, the Hon Ken Wyatt AM, MP announced an expert taskforce, led by Professor John Pollaers, to develop a wide-ranging workforce strategy for the aged care industry for growing and sustaining the workforce and providing aged care services and support for older people, to meet their care needs in a variety of settings across Australia.

We want to hear from:

  • consumers, their families and informal carers
  • people with special needs
  • workers
  • service providers
  • peak groups
  • other stakeholders.

The consultation will be open for five weeks, closing on 16 March 2018.  Community Consultations to be held:

Melbourne - 26 Feb 2018 at CBD, William Street

  • 9:30am-11am for consumers
  • 12pm to 1:20pm for providers
  • 2:30pm to 4pm for workers

Please email the Taskforce secretariat to RSVP.  Venue capacity is limited so you are encouraged to RSVP as soon as possible to avoid missing out.

Your feedback will be used to inform the Taskforce’s considerations in line with its terms of reference.

For information and updates, please visit the Aged Care Workforce Strategy Taskforce website

Aged Care Diversity Framework: Developing an Action Plan for Aboriginal and Torres Strait Islanders

Our aged care system is evolving to offer increased choice and control for consumers, and this transition to person-centred care requires care to be tailored to meet an individual’s diverse needs.  To help ensure these needs are appropriately met, the Australian Government has announced an Aged Care Diversity Strategy Framework.

To ensure appropriate input from all stakeholders, an online survey has been developed and interviews will be held throughout the country.

To have your say on the aged care needs of our Aboriginal and Torres Strait Islander communities, go to


New Provider Video – Requesting a Support Plan Review

The Department of Health has developed a short video on how to request a support plan review for a client through the My Aged Care provider portal.  The video provides guidance on: 

  • identifying when to request a review
  • information to include in your review request
  • checking the progress of current reviews
  • viewing the history of completed reviews.  

More information is provided in the associated fact sheet and quick reference guide.

Providers are encouraged to view the new materials and share them with relevant staff in your organisations. This will ensure that best practice methods are followed and will improve your interactions with My Aged Care. 

All My Aged Care provider portal support materials are available on the department’s website.

New My Aged Care Webinar - 14 February

This webinar will provide an update on the operations of My Aged Care. It will focus on key areas of interest for service providers and the assessment workforce including:

  • operational benefits delivered as a result of system changes introduced in December 2017
  • an update on system changes planned for late February 2018
  • an update on quality reform

Participants can ask a panel of representatives from the Department of Health questions after the presentation.


Corrective actions to address home care package withdrawals

The Department of Health (DoH) has taken proactive steps to address instances where home care packages have been withdrawn in error, including:

  • recent enhancements to the My Aged Care system to prevent the withdrawal of packages
  • the allocation of additional staff to investigate and reinstate packages where appropriate.

CLICK to view the DoH communication in full.

Also, see  Summary of My Aged Care System Changes and Fact Sheet - Managing Home Care Packages

Survey results are in and next Forum announced!

A huge THANK YOU to everyone who participated in the North Metro Community Care Alliance’s November Forum and provided feedback via our recent SurveyMonkey.

Your feedback is valuable and will assist us to offer forums, workshops and other events that are both engaging and relevant to our members.   

In particular, we have heard your call for assistance with Marketing and Communication in a Consumer-Directed World and are pleased to announce that this will be the focus of our next scheduled forum on Tuesday, 20 February 2018.  Further details to be released soon. 


2018 Understanding Quality Review Workshops Filling Fast!

To support the sector in the first six months of 2018 the Australian Aged care Quality Agency has released additional public course dates from April to June for their Understanding Accreditation and Understanding Quality Review and Managing Accreditation Performance educational programs.

Places are filling fast with many programs in February and March already fully subscribed.

Read More for further details and to book your place.