New My Aged Care website and enhanced service finder project

The Australian Government committed to deliver a new My Aged Care website with enhanced service finder functionality in the 2018-19 budget, aiming to:

•    enhance the consumer’s experience of using the website

•    improve access to aged care services

•    make it easier for consumers to find and compare aged care services in their preferred location.

This work is well underway and we will soon be providing details about what will change and what you will need to do to keep your information up to date. We will also give updates on publishing home care pricing information using a new pricing schedule.

The department is also actively addressing the issue of duplicate and incorrect service results appearing in the service finders. New requirements have been developed and are being enforced for service providers to manage and update their information. Further guidance for providers is available in the Managing your home care service information factsheet.

Outcomes Webinars Now available

There are two new webinars available on the Webinar Library relating to outcomes measurement in the Data Exchange.

These webinars have been created using content from the national training roadshow in October/November last year. If you missed the roadshow, or would like a refresher of its content, please watch webinars ‘201 – Introduction to Program Outcomes’, and ‘202 – Application of Outcomes’.

Webinar 201 provides information on the basic principles of what program outcomes are, why they are important, and how to develop a program logic. Webinar 202 provides insights into some of the factors to consider when measuring and recording outcomes. This includes outlining how SCORE works, how to choose outcomes measurement tools, and the reports available for organisations participating in the partnership approach.

These webinars are found on the Data Exchange website under Webinar Library.

Data Exchange News

End of July to December reporting period - Three weeks to finalise your data entry

The July to December reporting period has ended. Please be aware you now have three weeks to finalise your data entry. We would like to encourage you to enter your data as soon as possible so we can help you “fix” any data entry errors that may have occurred over the last six months.
Please be aware that if data has not been entered into the Data Exchange before 30 January, you will have missed the cut-off and your data will not be accepted.
Your Funding Arrangement Manager is often your primary contact point and the Data Exchange Helpdesk can offer support on technical queries between 08.30am – 5.30pm AEST Monday to Friday (via email or phone 1800 020 283). 

Update to the System Reopening Request Form

The system reopening request form has been updated to allow a more streamlined approach to system reopening requests. The form’s look and feel have changed significantly. As such, task cards for the form have been updated and are accessible on the Data Exchange website under IT Access.

Please note that submitting a system reopening request form does not guarantee your organisation will be approved, as it will have to meet exceptional circumstance requirements.

CHSP Innovation Funding - Expression of Interest now open

The department is seeking Expressions of Interest (EOIs) from organisations for proposals seeking to trial or use innovative approaches for the delivery of Commonwealth Home Support Programme (CHSP) services. The EOI process will close 2pm (Canberra time), Friday 1 February 2019.

The intended outcomes are to identify more effective, efficient and user-centric options for the provision of entry level aged care services for senior Australians.

The department will shortlist the EOIs and invite those organisations considered suitable to apply for a Grant Opportunity.

More information on this EOI process (GO2108), including how to apply, is available on Grants Connect.

Consultation – Streamlined consumer assessment for aged care

In the 2018-19 Budget, the Government announced that it will design and implement a new framework for streamlined consumer assessments for all aged care services, to be delivered by a national assessment workforce from 2020. The new streamlined assessment process will provide a better experience for senior Australians by ensuring access to the right services to meet their care needs sooner.

The department has released a discussion paper to consult with the aged care sector and interested parties on the design of the streamlined consumer assessment model. For more information, and to provide your input, visit the Consultation Hub.

The consultation closes on Monday, 11 February 2019.

Request for Tender open - Health professional referrals to My Aged Care

As part of Budget 2018-19, the Government announced funding to enhance My Aged Care to deliver significant improvements and benefits for older people, their families, carers, aged care service providers and health professionals.

This included enabling health professionals to directly refer patients who need extra support to maintain their independence for an aged care assessment.


Communique for Victorian Service Providers - October 2018

This communique provides information and updates on:

  • Registering existing clients on My Aged Care,

  • Administration of your CHSP grant,

  • CHSP Growth Funding announcement,

  • Wellness and Reablement report,

  • Data Exchange,

  • Reporting,

  • Consultation on draft single Charter of Aged Care Rights,

  • CHSP Allied Health and Nursing referral pathway, and

  • the upcoming My Aged Care operations and Aged Care Quality Standards webinar.


Changes to the ‘means not disclosed’ process

New care recipients are able to complete the income test form or means test form to help determine their aged care fees and accommodation costs before, or at the time, they enter care.

If care recipients don’t complete their income and/or assets information, they are classed as ‘means not disclosed’ and will be asked to pay the maximum income‑tested care fee (home care package) or maximum means-tested care fee and their agreed accommodation price (residential care).


Commonwealth Home Support Programme (CHSP) Growth Funding announced

On 2 October 2018, the Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced that $50 million per year in Growth Funding would be offered over two years to a select number of existing CHSP service providers with a strong record of delivery.

The department analysed current funding and population data and determined that funding for the following service types should be prioritised:

  • home maintenance

  • home modifications

  • meals

  • domestic assistance

  • transport services.

The department will contact the selected CHSP providers over the coming weeks to offer additional funding in 2018-19.

Growth funding is important to enable the sector to respond to the changing needs of CHSP clients and to align with the growth in Australia’s population. The department is also investigating Growth Funding options for the 2019-20 financial year.

More information

For future updates on CHSP Growth Funding please refer to the department’s website.