NEW! My Aged Care Learning Environment

The department has engaged CIT Solutions to build a single platform for all My Aged Care training. The My Aged Care Learning Environment (MACLE) will allow the My Aged Care workforce to:

  • strengthen their skills and knowledge
  • build on the capabilities related to their My Aged Care role
  • undertake accredited and non-accredited learning experiences.

The department and CIT Solutions will hold co-design workshops across metropolitan and regional Australia between 24 April and 23 May 2018.


Home Care Packages data report 1 Oct – 31 Dec 2017

The Minister for Aged Care, the Hon Ken Wyatt AM, MP has released the third Home Care Packages data report on the operations of the new arrangements for home care. The report includes data from 1 October to 31 December 2017.

The report presents data across four key categories:

  • eligibility and assessment of home care consumers
  • the national prioritisation process (including the number of packages assigned and the number of people on the national queue)
  • service delivery (demand and supply for home care across aged care planning regions)
  • provider behaviour on maximum exit amounts published on the My Aged Care service finder.

This report expands significantly on indicators introduced in the earlier two reports, by providing data on:

  • the time consumers have spent waiting in the national prioritisation queue
  • the location on a regional Aged Care Planning Region (ACPR) and state/territory basis where new consumers are entering home care
  • growth in the number of approved providers on an ACPR basis.

The report is available from the AIHW GEN aged care data website.

Data Exchange Update

The "Organisation data quality report" is now available to all Data Exchange users. This report highlights and tracks key data quality issues to help your organisation improve and/or maintain the data. The report will show how data quality is changing over time and the variance across outlets.

A webinar on this report will be conducted on Thursday 8 March 2018, from 3pm to 4pm AEDT. You can register for this session through the ‘Find training’ page on the Data Exchange website. View the fact sheet on the importance of data quality here.

The Data Exchange is also keen to publish a series of case studies on organisations’ data collection and reporting innovations. The purpose of these case studies is to promote the usefulness and value of outcomes data, and demonstrate the great leadership shown by organisations with sound data practices.  READ MORE.

Our Governance Group is growing!

Congratulations to Marilyn Harper, Bolton Clarke's Regional Manager At-Home Support (North) and Shadi Hanna, Manager Aged & Disability Services, Darebin City Council on their appointments to The Alliance Governance Group. We look forward to your contributions to collaborative good practice in the North!  

 We also congratulate Louise Hogan (left) and Johanna Hayes (right) on their  endorsement as our new Vice Chair and Chair (respectfully).     

We also congratulate Louise Hogan (left) and Johanna Hayes (right) on their  endorsement as our new Vice Chair and Chair (respectfully).     

Latest from Data Exchange - Don't miss your opportunity to check and resubmit your data!

Data Exchange re-opening and ‘Handshake solution’

The Data Exchange system will re-open from 1 March 2018 until 31 March 2018 for CHSP funded organisations only. This will give CHSP organisations the opportunity to correct and ensure the completeness of their data for the 1 July 2017 to 31 December 2017 reporting period.

In addition, a new data sharing feature, known as the ‘handshake solution’, is now available. This is a virtual agreement between lead organisations and their delivery partner(s) to allow sharing of data through the standard Data Exchange reports.


Consumers Advised to Register on nbn’s Medical Alarm Register

The rollout of the National Broadband Network (nbn) means some existing medical alarm devices may not be compatible. It is important that consumers speak to their provider to find out if their device or service will work on the network and what alternatives may be available.

It is also important to register with NBN Co Limited (nbn) for advice, if needed, on:

  • medical alarms (monitored and unmonitored)
  • autodiallers
  • emergency call buttons.

Consumers may register on nbn’s Medical Alarm Register by calling 1800 227 300 or by completing the online form.

Seeking your views – the Aged Care Workforce Strategy

A public consultation on the Aged Care Workforce Strategy is now open on the Consultation Hub.

The Minister for Aged Care, the Hon Ken Wyatt AM, MP announced an expert taskforce, led by Professor John Pollaers, to develop a wide-ranging workforce strategy for the aged care industry for growing and sustaining the workforce and providing aged care services and support for older people, to meet their care needs in a variety of settings across Australia.

We want to hear from:

  • consumers, their families and informal carers
  • people with special needs
  • workers
  • service providers
  • peak groups
  • other stakeholders.

The consultation will be open for five weeks, closing on 16 March 2018.  Community Consultations to be held:

Melbourne - 26 Feb 2018 at CBD, William Street

  • 9:30am-11am for consumers
  • 12pm to 1:20pm for providers
  • 2:30pm to 4pm for workers

Please email the Taskforce secretariat to RSVP.  Venue capacity is limited so you are encouraged to RSVP as soon as possible to avoid missing out.

Your feedback will be used to inform the Taskforce’s considerations in line with its terms of reference.

For information and updates, please visit the Aged Care Workforce Strategy Taskforce website

Aged Care Diversity Framework: Developing an Action Plan for Aboriginal and Torres Strait Islanders

Our aged care system is evolving to offer increased choice and control for consumers, and this transition to person-centred care requires care to be tailored to meet an individual’s diverse needs.  To help ensure these needs are appropriately met, the Australian Government has announced an Aged Care Diversity Strategy Framework.

To ensure appropriate input from all stakeholders, an online survey has been developed and interviews will be held throughout the country.

To have your say on the aged care needs of our Aboriginal and Torres Strait Islander communities, go to


New Provider Video – Requesting a Support Plan Review

The Department of Health has developed a short video on how to request a support plan review for a client through the My Aged Care provider portal.  The video provides guidance on: 

  • identifying when to request a review
  • information to include in your review request
  • checking the progress of current reviews
  • viewing the history of completed reviews.  

More information is provided in the associated fact sheet and quick reference guide.

Providers are encouraged to view the new materials and share them with relevant staff in your organisations. This will ensure that best practice methods are followed and will improve your interactions with My Aged Care. 

All My Aged Care provider portal support materials are available on the department’s website.

New My Aged Care Webinar - 14 February

This webinar will provide an update on the operations of My Aged Care. It will focus on key areas of interest for service providers and the assessment workforce including:

  • operational benefits delivered as a result of system changes introduced in December 2017
  • an update on system changes planned for late February 2018
  • an update on quality reform

Participants can ask a panel of representatives from the Department of Health questions after the presentation.