Aged Care Quality Bulletin #7

Data upload for CHSP ‘grandfathered clients’ opening 22 July 2019

The My Aged Care Provider Portal will open from 22 July until 11.59pm AEST 23 October 2019 for Commonwealth Home Support Programme (CHSP) providers to upload the grandfathered client data collection template.

CHSP providers should have completed the data collection template with as much client information as possible. If providers do not have access to a client’s Medicare number or Department of Veterans’ Affairs (DVA) number or Centrelink Reference Number (CRN), all other client information should still be entered into the data collection template.

From 22 July 2019, CHSP providers will need to upload the completed data collection template and input service information for each client into the provider portal. A Quick Reference Guide is available to help providers with this process.

Detailed information explaining the grandfathered client data collection exercise was provided in the 27 June 2019 letter to CHSP providers.

The new Charter of Aged Care Rights - Information for CHSP Providers

A new Charter of Aged Care Rights for people receiving Australian Government funded aged care services started on 1 July 2019.

Click on the links for information for CHSP providers about:

  • your responsibilities under the Charter (PDF)

  • resources to help you, including a letter that you could use (or adapt) to inform your existing consumers about the Charter. (PDF)

Further information, including timeframes for other aged care programs, is available on the department’s website.

Provider Newsletter Special Edition 01 July 2019

This special edition of the Newsletter has information about the changes that take effect from 1 July 2019, including:

  • My Aged Care website

  • new Charter of Aged Care Rights

  • new Aged Care Quality Standards

  • National Mandatory Aged Care Quality Indicator Program

  • improvements to home care pricing information

  • reductions to the maximum basic daily fee

  • regulation of physical and chemical restraint in aged care


Victorian Commonwealth Home Support Programme (CHSP) Funding extension update

CHSP funding agreements in Victoria are being extended for 12 months from 1 July 2019 to 30 June 2020 to align Victoria with national arrangements.

Agreements are being offered to existing Victorian CHSP service providers from May 2019.

The new funding agreements include conditions for providers to continue delivering services using a wellness and reablement approach, to support and promote client independence. Funding levels will continue unchanged, as per providers’ existing agreements.

The agreements will be based on the whole-of-government grant agreement template. The template includes a standard set of terms and conditions to improve and streamline Commonwealth grant arrangements.

Service providers should contact their Funding Arrangement Manager if they have not received their letter of offer by the end of-May 2019.

New Charter of Aged Care Rights

The Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced a new Charter of Aged Care Rights (the Charter).

This single charter of rights across aged care is part of the Single Aged Care Quality Framework and will take effect from 1 July 2019. It replaces the four current charters that relate to care recipients' rights and responsibilities.

It will apply to people who receive Government-subsidised aged care services, including:

  • residential care

  • home care packages

  • flexible care

  • services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

The Charter is easy to read and focuses on high-level consumer rights and provides the same rights to all aged care recipients, regardless of the type of care and services they receive.

Information about the implementation of the Charter and provider responsibilities is available on the department’s website

CHSP funding extension 2020–2022

Funding certainty to ensure continued service provision for clients

As part of the 2019 Australian Government Budget package announced yesterday, funding for the Commonwealth Home Support Programme (CHSP) will be extended from 1 July 2020 to 30 June 2022.

Current CHSP grant agreements remain in place until 30 June 2020.

The Department of Health will advise existing CHSP service providers about the process for implementing the funding extension in coming months.

CHSP providers will be kept informed through email updates, webinars and via direct contact from Funding Arrangement Managers (FAMs).

New My Aged Care website and enhanced service finder project

The Australian Government committed to deliver a new My Aged Care website with enhanced service finder functionality in the 2018-19 budget, aiming to:

•    enhance the consumer’s experience of using the website

•    improve access to aged care services

•    make it easier for consumers to find and compare aged care services in their preferred location.

This work is well underway and we will soon be providing details about what will change and what you will need to do to keep your information up to date. We will also give updates on publishing home care pricing information using a new pricing schedule.

The department is also actively addressing the issue of duplicate and incorrect service results appearing in the service finders. New requirements have been developed and are being enforced for service providers to manage and update their information. Further guidance for providers is available in the Managing your home care service information factsheet.

Outcomes Webinars Now available

There are two new webinars available on the Webinar Library relating to outcomes measurement in the Data Exchange.

These webinars have been created using content from the national training roadshow in October/November last year. If you missed the roadshow, or would like a refresher of its content, please watch webinars ‘201 – Introduction to Program Outcomes’, and ‘202 – Application of Outcomes’.

Webinar 201 provides information on the basic principles of what program outcomes are, why they are important, and how to develop a program logic. Webinar 202 provides insights into some of the factors to consider when measuring and recording outcomes. This includes outlining how SCORE works, how to choose outcomes measurement tools, and the reports available for organisations participating in the partnership approach.

These webinars are found on the Data Exchange website under Webinar Library.

Data Exchange News

End of July to December reporting period - Three weeks to finalise your data entry

The July to December reporting period has ended. Please be aware you now have three weeks to finalise your data entry. We would like to encourage you to enter your data as soon as possible so we can help you “fix” any data entry errors that may have occurred over the last six months.
Please be aware that if data has not been entered into the Data Exchange before 30 January, you will have missed the cut-off and your data will not be accepted.
Your Funding Arrangement Manager is often your primary contact point and the Data Exchange Helpdesk can offer support on technical queries between 08.30am – 5.30pm AEST Monday to Friday (via email or phone 1800 020 283). 

Update to the System Reopening Request Form

The system reopening request form has been updated to allow a more streamlined approach to system reopening requests. The form’s look and feel have changed significantly. As such, task cards for the form have been updated and are accessible on the Data Exchange website under IT Access.

Please note that submitting a system reopening request form does not guarantee your organisation will be approved, as it will have to meet exceptional circumstance requirements.

CHSP Innovation Funding - Expression of Interest now open

The department is seeking Expressions of Interest (EOIs) from organisations for proposals seeking to trial or use innovative approaches for the delivery of Commonwealth Home Support Programme (CHSP) services. The EOI process will close 2pm (Canberra time), Friday 1 February 2019.

The intended outcomes are to identify more effective, efficient and user-centric options for the provision of entry level aged care services for senior Australians.

The department will shortlist the EOIs and invite those organisations considered suitable to apply for a Grant Opportunity.

More information on this EOI process (GO2108), including how to apply, is available on Grants Connect.

Consultation – Streamlined consumer assessment for aged care

In the 2018-19 Budget, the Government announced that it will design and implement a new framework for streamlined consumer assessments for all aged care services, to be delivered by a national assessment workforce from 2020. The new streamlined assessment process will provide a better experience for senior Australians by ensuring access to the right services to meet their care needs sooner.

The department has released a discussion paper to consult with the aged care sector and interested parties on the design of the streamlined consumer assessment model. For more information, and to provide your input, visit the Consultation Hub.

The consultation closes on Monday, 11 February 2019.