Providers encouraged to use Commission resources to prepare for the new Standards
Consumer Experience Reports testing in home care moving ahead
New Plans to ensure inclusive aged care
Commission Complaints resources now available in 24 languages
The Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP announced a new Charter of Aged Care Rights (the Charter).
This single charter of rights across aged care is part of the Single Aged Care Quality Framework and will take effect from 1 July 2019. It replaces the four current charters that relate to care recipients' rights and responsibilities.
It will apply to people who receive Government-subsidised aged care services, including:
home care packages
services provided under the Commonwealth Home Support Programme and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.
The Charter is easy to read and focuses on high-level consumer rights and provides the same rights to all aged care recipients, regardless of the type of care and services they receive.
Information about the implementation of the Charter and provider responsibilities is available on the department’s website
Funding certainty to ensure continued service provision for clients
As part of the 2019 Australian Government Budget package announced yesterday, funding for the Commonwealth Home Support Programme (CHSP) will be extended from 1 July 2020 to 30 June 2022.
Current CHSP grant agreements remain in place until 30 June 2020.
The Department of Health will advise existing CHSP service providers about the process for implementing the funding extension in coming months.
CHSP providers will be kept informed through email updates, webinars and via direct contact from Funding Arrangement Managers (FAMs).
The Australian Government committed to deliver a new My Aged Care website with enhanced service finder functionality in the 2018-19 budget, aiming to:
• enhance the consumer’s experience of using the website
• improve access to aged care services
• make it easier for consumers to find and compare aged care services in their preferred location.
This work is well underway and we will soon be providing details about what will change and what you will need to do to keep your information up to date. We will also give updates on publishing home care pricing information using a new pricing schedule.
The department is also actively addressing the issue of duplicate and incorrect service results appearing in the service finders. New requirements have been developed and are being enforced for service providers to manage and update their information. Further guidance for providers is available in the Managing your home care service information factsheet.
There are two new webinars available on the Webinar Library relating to outcomes measurement in the Data Exchange.
These webinars have been created using content from the national training roadshow in October/November last year. If you missed the roadshow, or would like a refresher of its content, please watch webinars ‘201 – Introduction to Program Outcomes’, and ‘202 – Application of Outcomes’.
Webinar 201 provides information on the basic principles of what program outcomes are, why they are important, and how to develop a program logic. Webinar 202 provides insights into some of the factors to consider when measuring and recording outcomes. This includes outlining how SCORE works, how to choose outcomes measurement tools, and the reports available for organisations participating in the partnership approach.
These webinars are found on the Data Exchange website under Webinar Library.
End of July to December reporting period - Three weeks to finalise your data entry
The July to December reporting period has ended. Please be aware you now have three weeks to finalise your data entry. We would like to encourage you to enter your data as soon as possible so we can help you “fix” any data entry errors that may have occurred over the last six months.
Please be aware that if data has not been entered into the Data Exchange before 30 January, you will have missed the cut-off and your data will not be accepted.
Your Funding Arrangement Manager is often your primary contact point and the Data Exchange Helpdesk can offer support on technical queries between 08.30am – 5.30pm AEST Monday to Friday (via email DSSDataExchange@dss.gov.au or phone 1800 020 283).
Update to the System Reopening Request Form
The system reopening request form has been updated to allow a more streamlined approach to system reopening requests. The form’s look and feel have changed significantly. As such, task cards for the form have been updated and are accessible on the Data Exchange website under IT Access.
Please note that submitting a system reopening request form does not guarantee your organisation will be approved, as it will have to meet exceptional circumstance requirements.
The department is seeking Expressions of Interest (EOIs) from organisations for proposals seeking to trial or use innovative approaches for the delivery of Commonwealth Home Support Programme (CHSP) services. The EOI process will close 2pm (Canberra time), Friday 1 February 2019.
The intended outcomes are to identify more effective, efficient and user-centric options for the provision of entry level aged care services for senior Australians.
The department will shortlist the EOIs and invite those organisations considered suitable to apply for a Grant Opportunity.
More information on this EOI process (GO2108), including how to apply, is available on Grants Connect.
In this issue:
In the 2018-19 Budget, the Government announced that it will design and implement a new framework for streamlined consumer assessments for all aged care services, to be delivered by a national assessment workforce from 2020. The new streamlined assessment process will provide a better experience for senior Australians by ensuring access to the right services to meet their care needs sooner.
The department has released a discussion paper to consult with the aged care sector and interested parties on the design of the streamlined consumer assessment model. For more information, and to provide your input, visit the Consultation Hub.
The consultation closes on Monday, 11 February 2019.
Celebrating a year of growth and collaboration.
The new Aged Care Quality Standards (Standards) have been developed through significant consultation and co-design with the aged care sector. The Minister for Senior Australians and Aged Care, the Hon Ken Wyatt AM, MP has announced this important reform.
The new Standards have now been made in law and will take effect from 1 July 2019.
This communique provides information and updates on:
Offline assessment forms
CHSP client contribution policy
CHSP and Home Care Packages interface
Remittance advice for CHSP payments
Respite Care referrals
A Fact Sheet on the Community Grants Hub has also been released.
As part of Budget 2018-19, the Government announced funding to enhance My Aged Care to deliver significant improvements and benefits for older people, their families, carers, aged care service providers and health professionals.
This included enabling health professionals to directly refer patients who need extra support to maintain their independence for an aged care assessment.