Diversity Planning & Practice

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Diversity planning and practice is a strategic planning approach to ensuring equitable access to services that are responsive to and respectful of a person’s individual characteristics, experiences and life story and takes account of the local or catchment demographic.  The diversity characteristics to consider for your 2018-2019 diversity plan are:

Diversity characteristics for Commonwealth Home Support Program (CHSP)

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  • People who identify as Aboriginal and Torres Strait Islander

  • People from culturally and linguistically diverse backgrounds

  • People who live in rural and remote areas

  • People who are financially or socially disadvantaged

  • People who are veterans of the Australian Defence Force or an allied defence force including the spouse, widow or widower of a veteran

  • People who are homeless, or at risk of becoming homeless

  • People who identify as lesbian, gay, bisexual, transgender and intersex (LGBTI)

  • People who are Care Leavers (which includes Forgotten Australian, Former Child Migrants and Stolen Generations)

  • Parents separated from children by forced adoption or removal

Diversity planning also includes other characteristics that may be a barrier to accessing services such as dementia, age, socioeconomic status, gender, faith or spirituality.

Diversity characteristics for Home and Community Care Program for Younger People (HACC-PYP)

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  • People from Aboriginal and Torres Strait Islander backgrounds

  • People from culturally and linguistically diverse (CALD) backgrounds

  • People with dementia

  • People living in isolated and remote areas

  • People experiencing financial disadvantage (including people who are homeless or at risk of homelessness)

Diversity planning also includes the characteristics within and across these groups and seeks to address other characteristics that may be a barrier to accessing services such as age, socioeconomic status, gender, faith, spirituality and those who identify as LGBTI.


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Diversity planning is supported by the Diversity Advisor and Aboriginal Development Officer from the North Metro Sector Development Team by way of resources, forums, contact visits and the e-bulletin Keeping You Connected.

A whole of organisation approach is encouraged to diversity planning by linking it to quality improvement processes and the Home Care Standards through until June 2019.

Diversity planning and understanding of different needs contributes to the Wellness & Reablement approach required of service providers.

It is important to read the CHSP Manual 2018 Section 1.2.11 P.13.  In addition, the original Victorian HACC Strengthening Diversity Planning and Practice Guide from 2011 continues to be an invaluable document for service providers seeking to improve access for communities.


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The Aged Care Diversity Framework, released in December 2017, takes a human rights based approach, seeks ‘to embed diversity in the design and delivery of aged care…’ and also to align with the Single Aged Care Quality Standards.

NOTE: For the purpose of CHSP and HACC PYP diversity planning 2018-19 the Home Care Standards remain in place, but it is helpful to know for forward planning and thinking that the forthcoming single quality framework will:

  • Increase the focus on quality outcomes for consumers

  • Recognise the diversity of service providers and consumers

  • Better target assessment activities based on risk

  • Reflect best practice regulation


Further Information

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If you would like to discuss your organisation's diversity planning and practice, contact Lisa Tribuzio, North Metro Diversity Advisor, on 0417 372 031 to arrange an onsite visit.

For assistance in supporting community members to access CHSP or HACC-PYP services, contact your local Access and Support Worker

If you would like further information or assistance to better support members of the Aboriginal community, contact Cathy Austin, Aboriginal Development Officer on 0498 575 939.

Further diversity planning and practice information and resources are available at the Hume Whittlesea Primary Care Partnership website, including:

  • 2018-2019 Wellness and Reablement and Diversity planning Information Kit

  • 2018-2019 Diversity plan template (excel)

  • 2018-2019 Diversity plan template (word)

  • 2018-2019 Population plan template

  • 2018-2019 North Metro Diversity Profile

  • Example of a Population plan

  • Example of a Diversity plan

  • Examples of how to align diversity with home care common standards

  • Examples of strategies and partnerships for each diversity characteristic

  • Copy of Diversity planning workshop presentation for 2018

  • Link to Walk with Us video showcasing inclusive practices for Aboriginal and Torres Strait Islander people